SHOCKING: How BPOs exploit young Indians! - Rediff Getahead

SHOCKING: How BPOs exploit young Indians! - Rediff Getahead: "With constant surveillance and monitored bathroom use, the BPO worker is not just partying says Shehzaad Nadeem

While offshoring is motivated by the prospect of significant cost-savings, many companies have reported substantial productivity gains, ranging from 15 to 25 percent.

Consultants McKinsey report that one 'British bank's call-center agents in India not only process 20 percent more transactions than their counterparts in the United Kingdom but also do so 3 percent more accurately'.

Gains can be accounted for by the fact that wages are lower and thus companies are able to spend more on supervision and training.

Workers may also be more motivated as the jobs have higher prestige in India than in the United States and United Kingdom."